Package shows delivered but I did not receive it

Asked by [email protected] | 6/10/2025 3:01:06 PM

The tracking number shows that my package was delivered but I did not receive it. The tracking number details do not show my address. Only City, State, and zip code

You may get the answer from the following articles:

Why Do I Receive A Package from China That I Didn't Order?

How long does it take to ship via China Post?

Why is my package stuck in transit for so long?

1 Answer(s)

Daisy | 6/13/2025 4:23:30 AM Reply

Hi zcdenault,

If you don't get it, you need to contact the seller to reflect the problem and get a solution as soon as possible. Only the seller could open a case to the courier to investigate where it was delivered and who signed for it. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

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