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Package shows delivered but not received


This is the 2nd time this package was shipped from China. States it was delivered and signed for but I never received it. Why? What carrier do you use in the United States

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1 Answer(s)

Hi Ann,

If it's shipped by China Post, it's delivered by USPS after it arrives in the USA. If you don't get it, you need to contact the seller to reflect the problem and get a solution as soon as possible. Only the seller can require China Post to do a formal trace investigation. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

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