Package shows delivered but not received

Asked by Ann | 6/22/2023 9:26:46 AM

This is the 2nd time this package was shipped from China. States it was delivered and signed for but I never received it. Why? What carrier do you use in the United States

You may get the answer from the following articles:

Why can't I track my China Post package?

Why Do I Receive A Package from China That I Didn't Order?

How long does it take to ship via China Post?

1 Answer(s)

Daisy | 6/25/2023 1:42:16 AM Reply

Hi Ann,

If it's shipped by China Post, it's delivered by USPS after it arrives in the USA. If you don't get it, you need to contact the seller to reflect the problem and get a solution as soon as possible. Only the seller can require China Post to do a formal trace investigation. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

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