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Package stuck

Asked by Laura martin | 4/30/2020 4:59:10 PM

My parcel has been stuck at the ‘carrier’ for over 20 days now, I contact the seller and they said it was waiting on custom clearance, what’s taking so long? Order UJ234518165CN

3 Answer(s)

Daisy 5/4/2020 1:31:07 AM

Hi Laura martin,

It should have left China and is in transit to UK now. It usually takes about 30-60 days to have update showing it arrives. Please wait for more days to see.

Laura 5/4/2020 5:21:12 AM

My parcel: UJ234518165CN
Has been stuck at the carrier for a month now. Where exactly is it and who is the ‘carrier’ so I can contact them directly??

Daisy 5/4/2020 7:15:03 PM

Hi Laura,

It will be delivered by Roymail when it's in UK. But they havn't got it now.

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