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Package stuck at CN Cuatoms CC753543609DK

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Hi,
I have two packages stuck at CN Customs. Since November.
Latest CC753543609DK - and other : CC753476325DK
According to tracking, Customs are askin Recieptient "Banggood" for contents information.
It looks to me that they do not provide this information.
I did declare the contents on the custom label.
What can i do ?
I am concerned - Value 699US$ each.

3 Answer(s)

Hi DK-CHHansen,

You'd better contact the receiver in China to ask if he/she has received any notice from the customs. If no, let him/her call China Post service number 11185 to check how to get it released.

Thanks for your answer.
Aparently Banggood is now willing to call the number you mentioned.
(China Post service number 11185)
They just say - We have to wait. (What they did for weeks)
Could you give me the full number, so i can try to call for clarification.
- Also an email address would be very welcome.
T.i.a.
Claus
Oops.
Typo.

It should have been.
Aparently Banggood is NOT willing to call the number you mentioned.

(China Post service number 11185)
They just say - We have to wait. (What they did for weeks)
Could you give me the full number, so i can try to call for clarification.
- Also an email address would be very welcome.
T.i.a.
Claus

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