my parcels are stuck at this airport for over 2 weeks. and i can see that the complaints about the exact same problem are mountaining on this platform. so what is wrong at the guangzou airport currently? can you tell me that please?

My package is stuck at Guangzhou International since 20-11-2019 (30 days).
I'm affraid my package will never arrive. this is all the information i have right now:

Tracking number: LO492773384CN
Cached time: 2019-12-20 08:07:42 (GMT+01:00)
2019-11-20 06:40
Guangzhou, arriving at Guangzhou International

2019-11-20 04:54
Guangzhou, Guangzhou International has been exported directly sealed

2019-11-19 23:32
Guangzhou City, leaving the International Express Flower Land Bay, the next stop , Guangzhou International

Number: LO492773384CN
Package status: In transit
Country: China -> Netherlands
Destination:

Origin:
2019-11-20 06:40, Guangzhou, arriving at Guangzhou International
2019-11-20 04:54, Guangzhou, Guangzhou International has been exported directly sealed
2019-11-19 23:32, Guangzhou City, leaving the International Express Flower Land Bay, the next stop , Guangzhou International
2019-11-19 23:16, Guangzhou City, "International Express Flower Land Bay Collection Department" has received, agent: Deng Lijia, Tel: 13913913900

can you make things cleare for me?

I sent package from Thailand since 25 March 2019 it's at the Guangzou post office already but the recipient has not yet received the package. And the recipient had tried to you at 862012360 but no answer. Can you please check it what to do because it's almost 2 months already. Or if possible, can you send it back to the sender? Tracking number CP 054112570 TH