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Package Stuck in Fuzhou for Over 1 month

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My package (CH114346999US) hasn't moved since Dec. 13th. I have insurance on this package and I can file a claim for a lost package but I need to do this within a week. Should I file a claim? Why isn't the package moving? I've called twice now and only been told that it's stuck in China's customs and is sitting in a warehouse. It should be coming to Taiwan. I want my package but I also don't want to lose the money if my package is lost and they just aren't telling me.

1 Answer(s)

Hi Cindy S,

Shipping is taking longer due to the pandemic. I suggest you wait to the end of this month to see.

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