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Package stuck in Guangzhou

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Hi. can you help understand what is happening with my package? i've send some other things in the past from China to Chile using China Post SAL, but, never get this message: Guangzhou, CHINA, GUANGZHOU, ARRIVAL AT OUTWARD OFFICE OF EXCHANGE
the tracking number is: CY029664559CN

Is this normal? a good or bad thing? should i worry?

2 Answer(s)

user
Hi Fenon,

Sorry, we don't find any tracking information for CY029664559CN. Is it the right one?
user
Yes, that's the tracking number. I'm purchasing through an agent. This is the logistics information they gave me:
Waybill logistics
【CY029664559CN】 - CL- Sync Time:2025-07-21 22:45:30

2025-07-25 14:34:32  Guangzhou, CHINA, GUANGZHOU, ARRIVAL AT OUTWARD OFFICE OF EXCHANGE
2025-07-25 12:17:35  The electronic information of the goods has been received
2025-07-25 03:38:44  Take Send Logistics, Leaving the distribution center
2025-07-23 17:35:59  Take Send Logistics, Enter the distribution center
2025-07-22 06:45:29  The Item is at the shippers warehouse
2025-07-21 22:45:30  China, Leaving the warehouse and shipping to the logistics provider
2025-07-21 22:45:30  China, Packaging completed

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