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PACKAGE TRACKING NUMBER LZ765762717CN:Declaration necessary for release not pres

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ACKAGE TRACKING NUMBER LZ765762717CN.
Good morning.
From your site I read that my package (beneficiary country Italy) is held at customs with the following reason:
Declaration necessary for the missing junction (=declaration necessary for release not present). These are clothes purchased online.
What can I do to speed up customs clearance? I have already contacted customer service of the site I bought from without any response. Please help me. Thank you!
Caterina Comito

1 Answer(s)

Hi CATERINA COMITO,

It should be waiting for the seller in China to declare to the customs now. You'd better contact the seller to ask if he has received the notice from the customs. If no, let him check through authorized tax collection system (http://int.ems.com.cn/mailtax) to check or call China customs service number 12360 to check.

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