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RY272455656GB - customs will not release

Asked by Geoff A | 12/24/2020 2:14:46 AM

The recipient have been told by Guangzhou customs that this package will not be released as it is over the duty limit. It contains only Xmas gifts and all separate gifts and values have been specified on the customs declaration forms. Customs are saying that over 1000 yuan needs a customs declaration company to apply for clearance. Surely this is not correct. We just want to pay the duty and get the goods.... not have them returned to the UK. Can you help ?

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3 Answer(s)

Daisy 12/25/2020 6:28:53 AM

Hi Geoff A,

You need to let the receiver find a a customs declaration company to apply for clearance in order to get it released.

Geoff A 12/25/2020 6:39:28 AM

But why is this required ? These are just Xmas gifts and their value has been declared.

Geoff A 12/25/2020 6:48:05 AM

Can anyone recommend a company to do this ?

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