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Parcel got stuck

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hello! My parcel (EN217297084JP) has been stuck in my city since November 14 (for 45 days by today). How can I fasten the shipping?
Thank you in advance.

You may get the answer from the following articles:

Why is my package stuck in transit for so long?
What Are the Reasons That Cause the Loss of Parcels?
I sent the package back to China and it's stuck at the customs. What should I do?

1 Answer(s)

user
Hi Daria,

It has been stuck at the customs since Nov. 14. It should be waiting for the receiver in China to declare to the customs now. You'd better contact the receiver in China to ask if he has received the notice from the customs. If no, let him check through authorized tax collection system (http://int.ems.com.cn/mailtax) to check or call China customs service number 12360 to check.

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