I am from Malaysia and i am sending a return parcel to a Tabao Seller in Yi Xing.
The return parcel is declared as returning goods due to defect. However in transit it appears the parcel is being held up twice by the custom and it was last held at CNSZHA since 29/06. Is there anything can be done to know what is causing the clearance delay or get the parcel moving ? I have asked seller about it and they said they received no update on this. CP317027575MY

Thank you for advising parcel referenced RN014958579GB is currently held by customs. As suggested, I contacted the seller but they refuse to acknowledge or assist. They simply state that they are not responsible if the parcel is lost or held by Customs and I will only be offered a refund if they receive it. Please advise what I can do to resolve this.

Tracking number- RT186907614SG

Can you check why my parcel has been held at the customs, and if you can dispatch to the local address?
广东省
东莞市 虎门镇
北柵西坊路12号4楼

Thank you,
Annie