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Parcel is stuck on Logistics order created status for 35 days

Asked by Egesuer | 5/13/2020 3:09:02 AM

Hi, my order with RV388753536CN this code is stuck on logistics order created status for more than a month. Seller is BIG TREE TECH store on Aliexpress and they're not responding. I can't learn where my post is. This should be a trackable post. What should I do

1 Answer(s)

Daisy 5/13/2020 3:14:58 AM

Hi Egesuer,

There is only 'Logistics order created' shown in tracking information for it because the seller just created the order on April 9 but hasn't shipped it. You need to push the seller to ship the package immediately.

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