Parcel returned to seller
Asked by Mscmelo |
0
My parcel with tracking EV072061335CN was marked as returned to seller. What is the issue and how can I correct it ?
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1 Answer(s)
Daisy
Reply
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Hi Mscmelo,
It didn't pass the customs check and was returned back to the sender on May 15. You need to contact the seller to ask for refund or require them to send it again to you.
Tracking Number: EV072061335CN
Package Status: Potentially Abnormal (20 days)
Country: China -> Portugal
CTT:
2026-05-15 14:26 Canceled, The export of the shipment was not authorized.
2026-05-09 22:09 GZSGJHHJ, In export, The shipment has been selected for presentation to Customs.
2026-05-09 02:46 CNCAND - (OTHER) GUANGZHOU EMS, In transit, The shipment has been forwarded to the destination country.
2026-05-09 02:46 GZSGJHHJ, In transit, The export of the shipment was authorized by the Customs or security authorities of the country of origin.
2026-05-08 23:27 CNCAND - (OTHER) GUANGZHOU EMS, In transit, Arrived at operational center
2026-05-08 23:27 GZSGJHHJ, In export, The shipment has been presented to the Customs or security authorities of the country of origin.
2026-05-08 18:18 523127, Accepted, Submission has been accepted. The shipping process has started.
China Post:
2026-05-15 14:26 Dongguan City 52310004, your mail has been signed for [Sender's signature] and successfully returned to the sender. If you have any questions, please call the courier [Tel: 15367684919]. Call me when you have something, one less time to complain, more time to be grateful. China Post will wholeheartedly take care of your entrustment, and the service hotline is 11183.
2026-05-15 14:24 Dongguan City 52310004, the mail is being delivered. Please wait patiently, keep the phone open, and be ready to sign for receipt. If you have any questions, please call the courier [Qin Tao, Tel: 15367684919] or the Investment Department [Tel: 0769-22670393], service hotline 11183.
2026-05-15 14:24 Dongguan City 52310004, the email arrived at [International Sales Department directly under Dongguan International Company]
2026-05-15 14:18 Dongguan City 52312600, the email has left [Dongguan City General Service Workshop] and is being sent to the next stop.
2026-05-14 18:51 Dongguan City 52312600, the email arrived at [Dongguan City General Service Workshop]
2026-05-09 22:09 Guangzhou City 51040034, Export Customs/Reserved for inspection
2026-05-09 21:58 Guangzhou 51040034, [Guangzhou International Exchange Bureau] Returned, Note: Returned through security inspection
2026-05-09 06:55 Guangzhou 51040033, the email has left [Guangzhou International Exchange Station] and is being sent to the next stop.
2026-05-09 06:55 Guangzhou 51040033, the mail arrived at [Guangzhou International Exchange Station]
2026-05-09 06:54 Guangzhou 51040033, [Guangzhou International Exchange Station] Return
2026-05-09 03:54 Guangzhou 51040034, the email has left [Guangzhou International Exchange Bureau] and is being sent to the next stop.
2026-05-09 02:46 Guangzhou 51040034, [Guangzhou Bureau of International Exchange] has been exported directly
2026-05-09 02:46 Guangzhou City 51040034, Export Customs/Release
2026-05-08 23:27 Guangzhou City 51040034, delivered to export customs
2026-05-08 23:05 Guangzhou 51040034, the mail arrived at [Guangzhou International Exchange Bureau]
2026-05-08 20:48 Dongguan City 52312600, the email has left [Dongguan City General Service Workshop] and is being sent to the next stop.
2026-05-08 20:48 Dongguan City 52312600, the email arrived at [Dongguan City General Service Workshop]
2026-05-08 19:12 Dongguan City 52389003, the email left [Dongguan International Company Urban Sales Department] and is being sent to [Dongguan]
2026-05-08 19:12 Dongguan City 52389003, the mail has been sorted at [Dongguan International Company Directly Affiliated Urban Sales Department] and is ready to be sent out
2026-05-08 18:18 Dongguan City 52389003, China Post has received the mail