Parcel stuck at Guangzhou "Item Presented to Customs"

Asked by Steve B | 11/8/2019 12:46:03 AM

Hi, Shipment number RY086544231GB is stuck at customs, its a faulty item return. Can you advise why it has not moved since 22nd October?

You may get the answer from the following articles:

I sent the package back to China and it's stuck at the customs. What should I do?

Why is my package stuck in transit for so long?

What Are the Reasons That Cause the Loss of Parcels?

3 Answer(s)

Daisy | 11/8/2019 7:37:06 PM Reply

Hi Steve,

It's stuck at Guangzhou customs since October 22. You'd better let the recipient in China call China Post service number 11185 to ask how to get it.

Lynne Chambers | 2/11/2020 11:21:34 AM Reply

My packages have been stuck in customs at Guangzhou since January 15th. They are return for refund items to a company called Damensein. How can I get these packages released?
Tracking numbers RN566551245GB
RN566551271GB
RN566551254GB
Please can you help?
Thank you
LC

Daisy | 2/11/2020 11:29:11 PM Reply

Hi Lynne Chambers,

They are stuck at the customs in Guangzhou. You need to contact the seller to ask if they have received some notice about how to get them.

Related Questions

Item Presented to Customs Guangzhou (1 reply)

Royal Mail ref RY086841288GB. Been stuck at Guangzhou customs since 22.11.19. These are a return item because they are faulty. What is happening with my parcel??

Parcel stuck at Guangzhou "Item Presented to Customs" (3 replies)

Hi, Shipment number RY086544231GB is stuck at customs, its a faulty item return. Can you advise why it has not moved since 22nd October?

Item returned from export Customs/Security (0 reply)

Hello,
It looks like there is a problem at customs. I get no update on my delivery since Apr 21. Could you help me?
Parcel# LI001011305CN Tracking Result
Local date/time Activity Location Remarks
4/18/2025 5:05 PM Posting/Collection
4/19/2025 7:05 AM Item presented to export Customs/Security SMSGJHHJ
4/19/2025 10:24 AM Item returned from export Customs/Security SMSGJHHJ
4/20/2025 4:25 PM Item presented to export Customs/Security GZSGJHHJ
4/21/2025 2:47 AM Departure from outward office of exchange GUANGZHOU EM
4/21/2025 2:47 AM Item returned from export Customs/Security GZSGJHHJ
Thank you.

Item presented to import Customs (0 reply)

My package keeps getting returned from customs over and over again what do? (NL) (0 reply)

Package stuck in customs EME (1 reply)

Where is my package? (2 replies)

Where is my package (1 reply)