Parcel stuck at Guangzhou "Item Presented to Customs"

Asked by Steve B | 11/8/2019 12:46:03 AM

Hi, Shipment number RY086544231GB is stuck at customs, its a faulty item return. Can you advise why it has not moved since 22nd October?

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3 Answer(s)

Daisy 11/8/2019 7:37:06 PM

Hi Steve,

It's stuck at Guangzhou customs since October 22. You'd better let the recipient in China call China Post service number 11185 to ask how to get it.

Lynne Chambers 2/11/2020 11:21:34 AM

My packages have been stuck in customs at Guangzhou since January 15th. They are return for refund items to a company called Damensein. How can I get these packages released?
Tracking numbers RN566551245GB
Please can you help?
Thank you

Daisy 2/11/2020 11:29:11 PM

Hi Lynne Chambers,

They are stuck at the customs in Guangzhou. You need to contact the seller to ask if they have received some notice about how to get them.

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