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Parcel stuck in customs

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I sent a parcel on the 28th March from the UK and it arrived in China on the 4th April on the 6th April it says its in customs in Ningbo and its been there ever since. It says its waiting payment but I don't know why. Can you advise you I need to speak to please.
Thanks

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1 Answer(s)

user
Hi Zoe,

It should be waiting for the receiver to pay for the tax. You can use WeChat to finish payment. Just search 'ems 邮件代理报关' from WeChat Mini Program（微信小程序). Then, click '缴纳税款' if you are the receiver. If no, you can also help the receiver to pay taxes by clicking '帮他人缴税' to check how much you need to pay the finish payment. They support payment through Alipay, WeChat and bank card.

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