Dear Sir/Madam,

I am contacting you regarding a parcel that appears to be blocked at Chinese customs for several days.

Here are the shipment details:

Tracking number: EW165453175FR
Sender: SU RUIBIN - FU XING LU FU QUN LOU 77 HAO - 518031 FUTIAN
Recipient: Maxime Ancelot, DEMEYERE SARL - 55, rue de la Papinerie - 59390 Lys-Lez-Lannoy
Date of shipment: 08/09/2025

According to the tracking information, the parcel has been stuck in customs due to document issues (invoice or declaration problem). Unfortunately, the recipient (seller) is no longer responding to any of my messages or phone calls, and we suspect a possible fraudulent situation.

Since the parcel cannot be delivered under these conditions, I would like to request that the package be returned to the sender.
Please confirm whether this return is possible and inform me of the steps or documents required to initiate the return process.

Thank you very much for your assistance.

Best regards,
Maxime ANCELOT

Hello ! Good morning,
My parcel is blocked with you, how to make it return to France with me?
Track number is EW126817593FR
Thanks in advance

Hello, I sent a package early last month to China (I’m from USA) and it looks like the person I sent it to is not there anymore. Is there a way to request the item to return to me? My tracking CH128419890US. I tried the Chinese post numbers but no English option. Any assistance is appreciated.