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Return Parcel to China

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i have returned and item to China from Australia, it has been sitting at customs for some months now and the addressee will not take any responsibility for the parcel saying there is import fees to pay, i cannot contact anyone to find out what is happening and i want my refund from the seller
the tracking number is EY119553595AU

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1 Answer(s)

user
It needs the seller's cooperation to pay tax. As they don't pay for it, it's on the way back to Australia now.

May 8, 2026, 1:46:24 PM
[Guangzhou International Exchange Station] Returned
May 6, 2026, 2:38:03 PM
[Guangzhou International Exchange Bureau] Exported and Directly Sealed
May 6, 2026, 2:37:33 PM Export Customs/Release
May 2, 2026, 3:50:02 AM Mail left [Guangzhou International Customs Brokerage Firm], being sent to the next station
May 2, 2026, 2:03:30 AM In transit, out of warehouse
April 30, 2026, 4:03:25 PM Returned
January 31, 2026, 12:44:14 PM Awaiting user tax payment
January 31, 2026 12:30:13 PM Mail departed from [Guangzhou International Exchange Bureau], being sent to the next station.
January 31, 2026, 11:06:49 AM Retained by Import Exchange Bureau
January 23, 2026, 2:39:00 AM Delivered to carrier
January 23, 2026, 1:24:00 AM Departed from overseas Export Exchange Bureau (not yet arrived at China Post)
January 22, 2026, 9:20:00 PM Arrived at overseas Export Exchange Bureau
January 22, 2026, 9:32:00 AM Received by [Australia]

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