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Parcel of a return item delivery

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Hi,
I sent a parcel via Australia post (tracking number - EJ280296660AU) on 4th of September 2021. However, it appears that the parcel is sitting with China customs since the 24th of September 2021. A declaration was signed on the parcel describing the parcel as a return of a faulty item. Please share what can be done to clear this parcel from customs for delivery?

Regards,

Jas

1 Answer(s)

Hi Jas,

It should be waiting for the receiver in China to declare to the customs now. You'd better contact the receiver in China to ask if he has received the notice from the customs. If no, let him check through authorized tax collection system (http://int.ems.com.cn/mailtax) to check or call China customs service number 12360 to check.

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