Hi Jennifer Ropiha,

According to the tracking information, ZA02102466501 was delivered on September 22. If you don't get it, you need to contact the seller to reflect the problem and get a solution as soon as possible. Only the seller could open a case to China Post to investigate where it was delivered and who signed for it. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

Tracking Number: ZA02102466501
Package Status: Successfully Signed for (14 days)
Country: China -> New Zealand
2025-09-22 10:19 Delivered [New Plymouth, 4312], Successfully Delivered
2025-09-21 19:12 Dispatching [New Plymouth, 4312], Departed
2025-09-19 18:40 Departure from Processing Center [New Plymouth, 431], Shipment Departed
2025-09-17 15:57 Arrival at Processing Center [New Plymouth, 4312], Shipment Arrived
2025-09-15 13:42 In Transit [TKI], Shipment is in transit within the country
2025-09-14 22:38 Arrived Arrived at [NZ]
2025-09-12 22:36 In Transit [Shenzhen], express shipments are in transit within the country, and the trunk line is transferred
2025-09-12 04:58 Departure from [Shenzhen], Departure
2025-09-11 10:53 Received by Carrier [Shenzhen], Received by Carrier
2025-09-11 05:10 Customs Clearance Completed [Shenzhen], Export Customs Clearance Completed [Shenzhen]
2025-09-10 10:31 Departure from Processing Center [Changsha], Express shipment leaves Processing Center [Departure from Processing Center [Changsha]]
2025-09-09 11:27 Arrival at Processing Center [Changsha], Express shipment arrives at Processing Center Changsha Processing Center
2025-09-09 01:17 Departure from Changsha Processing Center
2025-09-08 17:26 Changsha City 41010068, China Post has received mail