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Package detained at Customs in Xiamen.

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I returned a drysuit to the seller via Canada Post Dec 10/19. It cleared customs in Shanghai, but has apparently been detained at Customs in Xiamen. How can I get this delivered to the seller?
Canada Post Service Ticket#: 135719659
Item#: CC205212943CA Contents: SPORT & RECREATIONAL GOODS,
LUGGAGE
Date mailed: 2019/12/10 Customer no.: 18555957
Service Used: USA/INTL - Surface Parcel Letter: L13
Bing Zhen
+86-17359878339 4 lou 172 hao tianfeng l
361021 Qiao ying jie dao,ji mei qu,xia men shi,
CHINA


Received by Canada Post
Dec. 10, 2019

Delivery estimates
Delivery progress

Information updated: May 11

Date Time Progress
Feb. 10 11:56 am
Item has been sent to customs in the destination country
Cnxmna, China
8:06 am
Item presented to customs
Cnxmna, China
8:05 am
Item processed
36102199, China

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8 Answer(s)

user
Hi Alan Campbell,

You need to contact the seller to contact Xiamen customs to check it.
user
I have contacted the seller, Gavin at Pro-Waterproof Factory Store, and asked him to contact Xiamen Customs. He said he doesn't know how to do that and asked if I had a phone number for them. Can you provide me with their phone number so I can pass it along to him?
Thanks,
Alan Campbell
user
Xiamen Customs
Government office
Xiamen, Fujian, China
+86 592 689 3796
user
Thank you!
I have passed the Xiamen Customs phone # along to Gavin at Pro-Waterproof Factory Store so he can contact them directly as you suggested.
Thanks again,
Alan Campbell
user
I just received this message via Ali Express from Pro-Waterproof Factory Store:
"I called phone number according to you provided, and remind me that the phone is not available".
What do you suggest can be done to get this parcel released to the seller?
Thanks,
Alan Campbell
user
Is there anything more that can be done to get this parcel released to the seller? As I mentioned in my last message, the seller was unable to contact China Customs in Xiamen using the phone # provided. Should he just keep trying that?
Thanks,
Alan
user
Hi Alan Campbell,

0592-6893796 is the number for Xiamen customs. You'd better let the seller to call again.
user
I have contacted the seller again and he is adamant that he can't reach Xiamen Customs since the phone number you provided is unavailable. In another week my parcel will have been stuck at Xiamen Customs for 4 months!
What more can be done to get this released/delivered?

Related Questions

Package detained and not delivered to business (1 reply)

Can someone please help with the delivery of a package from Canada to China? Canada Post has indicated that the package has been detained at Xiamen Customs.
International tracking number: CC 232 060479 CA

I would like the package to be delivered to its destination. The seller is awaiting its return. Kindly direct me on how I may help this delivery process be completed.

Thank you,
Rob Scott

Package detained at Customs in Xiamen. (8 replies)

I returned a drysuit to the seller via Canada Post Dec 10/19. It cleared customs in Shanghai, but has apparently been detained at Customs in Xiamen. How can I get this delivered to the seller?
Canada Post Service Ticket#: 135719659
Item#: CC205212943CA Contents: SPORT & RECREATIONAL GOODS,
LUGGAGE
Date mailed: 2019/12/10 Customer no.: 18555957
Service Used: USA/INTL - Surface Parcel Letter: L13
Bing Zhen
+86-17359878339 4 lou 172 hao tianfeng l
361021 Qiao ying jie dao,ji mei qu,xia men shi,
CHINA


Received by Canada Post
Dec. 10, 2019

Delivery estimates
Delivery progress

Information updated: May 11

Date Time Progress
Feb. 10 11:56 am
Item has been sent to customs in the destination country
Cnxmna, China
8:06 am
Item presented to customs
Cnxmna, China
8:05 am
Item processed
36102199, China

the shipment is detained at customs (1 reply)

RF981352265HR
Dear,
My shipment is detained at customs.
It is a letter containing 5 broken carbide drill bits, which we advertise to our supplier.
We return them to make an analysis.
Why was the shipment detained? Why aren't we informed about it?
What do we have to do to get the shipment?
Best regards
Gordana

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