China Post: 86 10 11185 EMS: 86 10 11183

© Copyright 2021

the shipment is detained at customs


My shipment is detained at customs.
It is a letter containing 5 broken carbide drill bits, which we advertise to our supplier.
We return them to make an analysis.
Why was the shipment detained? Why aren't we informed about it?
What do we have to do to get the shipment?
Best regards

1 Answer(s)

Hi goga,

It should be waiting for the receiver in China to declare to the customs now. You'd better contact the receiver in China to ask if he has received the notice from the customs. If no, let him check through authorized tax collection system ( to check or call China customs service number 12360 to check.

Related Questions

Answer This Question

The User Name field is required. The 'User Name' field must be a string with a maximum length of 30.
The Email field is required. The Email field is not correct in format!
'Questions and Answers' opens during working days(from Monday-Friday). You are not allowed to post or reply questions now. Thank you for your cooperation.