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Parcel from Canada Stuck at Xiamen Customs

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I returned a paddling drysuit to the manufacturer, Pro-Waterproof Factory Store, Xiamen, via Canada Post International Xpresspost Oct 5/20. Canada Post has advised that the parcel is at Xiamen Customs and the addressee, Zhen Bing, was notified Oct 19/20. I contacted Gavin Zhou at Pro-Waterproof and he advises that the phone #s for Xiamen Customs I was given by Canada Post and passed on to him are unavailable: 0592-5680290/5611589; 0592-5680185.
The address for Pro-Waterproof Factory Store is:
4 Lou 172 Hao Tianfeng lu Qiao Ying Jie Dao
361021 Xiamen Shi, China
I would like this parcel delivered as soon as possible - how can the addressee claim it?

1 Answer(s)

Hi Alan Campbell,

The customs service number is12360. You'd better let the receiver to contact the customs to check.

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