Stuck at customs of Xiamen + no receive of message

Asked by yhzyhz | 2/3/2021 2:23:48 AM

Tracking ID: RC730513113SG
From SG to Xiamen
Hi Daisy,
The parcel is stuck in Xiamen customs. I was advised by you that the receiver should have got a notice from the Xiamen custom to declare the parcel. However, the receiver did not receive any notice/message. Please advise again on what the receiver needs to do.

You may get the answer from the following articles:

I sent the package back to China and it's stuck at the customs. What should I do?

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Why Do I Receive A Package from China That I Didn't Order?

1 Answer(s)

Daisy | 2/4/2021 10:54:55 PM Reply

Hi yhzyhz,

You need to let the receiver call China customs service number 12360 to check it.

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