Hi Sheryl,

We are only a third-party global logistics information aggregation platform and could only provide you with the tracking information. If you don't get it, you need to contact the seller to reflect the problem and get a solution as soon as possible. Only the seller could open a case to China Post to investigate where it was delivered and who signed for it. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

Tracking Number: ZA05230422301
Package Status: Successfully Signed for (25 days)
Country: China -> Australia
China Post:
2026-03-27 02:56 Delivered [Morayfield], AU Delivered [Morayfield]
2026-03-26 02:56 Dispatching [Morayfield], AU Dispatching [Morayfield]
2026-03-25 02:56 Departure from Processing Center [Morayfield], AU Departure from Processing Center
2026-03-23 ​​02:56 Arriyal at Processing Center [Morayfield], AU Arriyal at Processing Center
2026-03-20 02:56 In Transit [Queensland] Mail is in domestic transit within the country.
2026-03-19 02:56 Arrival at [AU], Arrived
2026-03-10 02:56 In Transit [Shenzhen], Express mail is in domestic transit within the country, trunk line transit
2026-03-09 02:56 Departure from [Shenzhen], Departed
2026-03-08 02:56 Received by Carrier [Shenzhen], Received by the carrier
2026-03-07 02:56 Customs Clearance Completed [Shenzhen], Export customs clearance completed [Customs Clearance Completed [Shenzhen]]
2026-03-06 02:56 Changsha, Mail left the processing center [Changsha]
2026-03-05 02:56 Changsha, Mail arrived at the processing center [Changsha]
2026-03-04 02:56 Changsha, Departed from the collection point [Changsha]
2026-03-02 17:51 Changsha City, 41010068, China Post has received the mail.