Hi MIchelle,

It's waiting for the receiver to pay taxes now. The receiver can use WeChat to finish payment. Just search 'ems 邮件代理报关' from WeChat Mini Program（微信小程序). Then, click '缴纳税款' to finish payment.

Number: LX064408194NZ
Package status: In transit
Country: New Zealand -> China
Destination:
2025-10-10 13:34 Ningbo City 31500089, waiting for users to pay taxes
2025-10-10 10:34 Ningbo City 31500036, the email has left [Ningbo International Exchange Bureau] and is being sent to the next stop.
2025-10-09 12:41 Ningbo City 31500036, the mail arrived at [Ningbo International Exchange Bureau]
2025-10-09 08:59 Ningbo City 31500071, the mail has left [Ningbo Shipping Division Postal Area Center Processing Center] and is being sent to the next stop.
2025-10-09 08:59 Ningbo City 31500071, the mail arrived at [Ningbo Shipping Division Postal Area Center Processing Center]
2025-10-08 15:05 Hangzhou 31000071, the email has left [Hangzhou Dajiangdong Packaging Workshop] and is being sent to the next stop.
2025-10-08 15:05 Hangzhou 31000071, the email arrived at [Hangzhou Dajiangdong Packaging Workshop]
2025-10-06 20:36 Beijing 10000072, the mail has left [Beijing Airmail Terminal Transportation Workshop] and is being sent to the next stop.
2025-10-06 15:32 Beijing 10000072, the mail arrived at [Beijing Airmail Terminal Transportation Workshop]
2025-10-06 15:07 Beijing 10010200, the email has left [Beijing International Exchange Bureau] and is being sent to the next stop.
2025-10-06 08:11 Beijing 10010200, retained by the Import and Exchange Bureau
2025-10-03 13:33 Sent to carrier
2025-10-02 10:04 Leaving the overseas export exchange bureau (not yet arriving at China Post)
2025-10-02 10:01 Arrive at the Overseas Export and Exchange Bureau
2025-10-02 04:48 Arrive at the Overseas Export and Exchange Bureau
2025-10-01 12:19 【NZ】Received
Origin:
2025-10-09 13:21 Held for clearance, Your item is currently being held for clearance
2025-10-09 13:21 With border agency, Your parcel is with overseas border agencies for processing.
2025-10-08 22:58 In transit with airline, Your item is being transported by the airline to its overseas destination
2025-10-08 22:58 In transit with airline, Your item is being transported by the airline to its overseas destination
2025-10-08 22:58 In transit with airline, Your item is being transported by the airline to its overseas destination
2025-10-06 08:11 International arrival, Your item has arrived at its country of destination
2025-10-06 08:11 Processing at international depot, The item is being held at the international gateway for further processing prior to delivery. The recipient may be contacted to facilitate delivery arrangements if required Insufficient / incomplete / incorrect documentation. - Item held; waiting for further action/information.
2025-10-04 14:46 In transit with airline, Your item is being transported by the airline to its overseas destination
2025-10-04 08:37 In transit with airline, Your item is being transported by the airline to its overseas destination
2025-10-04 07:48 In transit with airline, Your item is being transported by the airline to its overseas destination
2025-10-04 06:00 In transit with airline, Your item is being transported by the airline to its overseas destination
2025-10-03 23:45 In transit with airline, Your item is being transported by the airline to its overseas destination
2025-10-03 17:00 In transit with airline, Your item is being transported by the airline to its overseas destination
2025-10-03 15:03 In transit with airline, Your item is being transported by the airline to its overseas destination
2025-10-02 10:04 International departure, Your item has been processed and cleared for transit to its country of destination
2025-10-02 10:01 Processed at outbound depot, Your item has arrived at the outbound mail centre and is being prepared for sending overseas
2025-10-02 04:48 Processed at outbound depot, Your item has arrived at the outbound mail centre and is being prepared for sending overseas
2025-10-01 15:54 At local/regional depot, Your item has been sorted at a parcel depot
2025-10-01 13:24 In transit, Your parcel is on its way to be processed
2025-10-01 12:19 Picked up/Collected, Your item has been collected and is in transit to the outbound mail centre
2025-09-30 09:13 Label created

Why is there taxes to pay? I am returning an item I purchased from them and I paid taxes when I received it in New Zealand.

Would you please check on a parcel I sent from New Zealand to my son who is living in Beijing. The New Zealand Post tracking number is EP559083729NZ. The most recent update on this tracking number was on 19 December 2025, but nothing has happened since then, and no-one has contacted me or my son about it. The message just says it is with overseas border agencies for processing. Please help!
Thanks, Ann

Hi MIchelle,

Your parcel is stuck because, from Chinese customs' perspective, it is considered a new import, not a simple return, unless specific and well-documented conditions are met. The taxes requested (Customs Duty and Import VAT) are standard charges for goods entering China.

📄 What You Can Do Next
Contact the Seller (Receiver) Immediately: Explain this is a return of a purchase you made from them. Ask if they declared the shipment to customs as a "return of defective goods" and provided the original export paperwork. If not, the standard tax rules apply.

Discuss Responsibility: Since you are returning the item, the seller should ideally cover these taxes as part of their returns policy. Negotiate with them to ensure they complete the payment to release your parcel.

If the seller in China is unwilling to help or pay, your options become limited. You may have to decide whether to ask them to refuse the parcel (which would likely result in it being returned to you in New Zealand) or, as a last resort, consider covering the tax cost yourself to complete the return.