The parcel has been stopped in Guangzhou City at customs.
Asked by Mateusz |
0
The parcel has been stopped in Guangzhou City at customs for 39 days now and is not moving further, can I get information on what the problem is? Shipment number: RR517942758PL
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2 Answer(s)
Mateusz
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Someone will answer me?
Daisy
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Hi Mateusz,
It may be delayed due to the coronavirus situation in Guangzhou. Another situation is that it's waiting for the receiver in China to declare to the customs now. You'd better contact the receiver in China to ask if he has received the notice from the customs. If no, let him check through authorized tax collection system (http://int.ems.com.cn/mailtax) to check or call China customs service number 12360 to check.
It may be delayed due to the coronavirus situation in Guangzhou. Another situation is that it's waiting for the receiver in China to declare to the customs now. You'd better contact the receiver in China to ask if he has received the notice from the customs. If no, let him check through authorized tax collection system (http://int.ems.com.cn/mailtax) to check or call China customs service number 12360 to check.