the phone number of recipient is incorrect.
Asked by Junkai Li |
0
EN084890215FR
1 Answer(s)
Daisy
Reply
0
Hi Junkai Li,
This is a common issue, but don't worry — there are steps you can take to try to fix it.
Here's what you can do, depending on which carrier you used:
1. If you used La Poste (France)
Contact La Poste customer service (℅ Chronopost or Colissimo, depending on service).
Provide your tracking number.
Explain that the recipient's phone number is wrong.
In some cases, they may add a note to the file or attempt to contact the destination carrier (China Post, EMS, etc.) to update the number.
Important: La Poste may tell you that once the package leaves France, they cannot modify the phone number. But they can sometimes leave an internal note for China Post.
2. Once the package arrives in China
The final delivery will be handled by China Post (usually EMS or regular mail).
The courier in China will likely try to call the wrong number, fail, and may:
Leave a delivery notice with a local pickup number.
Return the package to the sender after a few days.
To prevent return:
Try to track the package on China Post / EMS website (using the same tracking number).
If it shows “arrival at delivery office” or “out for delivery”, contact China Post customer service at 11183 (EMS hotline in China).
Ask if they can update the phone number (they might require proof like a photo of the waybill or sender's ID).
3. If the recipient knows their local post office
The recipient (with correct ID and address) can proactively:
Go to their local delivery office with tracking number and proof of address.
Ask to pick up the package before it's returned.
They might not need the phone number if they have ID and address.
Bottom line:
Act fast — best time is before it leaves France or just as it arrives in China.
Chinese couriers rely heavily on phone numbers for delivery, so expect delays or failed delivery if the number is wrong.
Tracking Number: EN084890215FR
Package Status: In Transit (12 days)
Country: France -> China
China Post:
2026-05-20 14:44 Leaving the Overseas Export and Exchange Bureau (not yet arriving at China Post)
2026-05-20 14:44 Arrive at the Overseas Export and Exchange Bureau
2026-05-20 14:44 【France】Received
La Poste (Colissimo):
2026-05-20 14:44 EN, Your package is being transported.
2026-05-20 14:44 EN, Your package is ready to leave foreign territory. It will be handed over to the carrier for transport to France.
2026-05-20 14:44 EN, Your package has been left by the sender with our postal partner in its country of origin.
2026-05-13 22:07 FR, Your Colissimo will soon be entrusted to us! It is being prepared by your sender.