Three parcels(same order) stuck at Guangzhou Exchange Bureau

Asked by Magdel | 11/20/2016 5:58:46 AM

This is a first for me and I must admit I am very disappointed, can anyone please tell me why my three parcels are stuck at Guangzhou Exchange Bureau since the 9th of November?? I have never had such problems before. my tracking numbers are

Kind Regards


Track Your Package

9 Answer(s)

Admin 11/20/2016 8:36:34 PM

Hi Magdel,

They are not stuck at Guangzhou Exchange Bureau. The last update shows on Nov. 9 they have been exported directly from Exchange Bureau in Guangzhou. That means they left China on Nov. 9 and in transit to South Africa since then. It usually takes about a month for a package from China to South Africa. I think there will be further update in tracking system to show it arrives in South Africa around Dec. 3. You'd better wait patiently. I'll inform you here once there is further update.

Magdel 11/20/2016 11:16:20 PM

thank you so much, now I understand way better, don't mind being patient and appreciate your explanation


Admin 12/14/2016 9:39:15 PM

Hi Magdel,


These two packages have been in Exchange Bureau Johannesburg, South Africa since Dec. 9. South Africa Post is processing them. You can call South Africa Post to ask when they will deliver them to you.

Magdel 12/15/2016 8:34:29 AM

Thank you I appreciate it a lot, may I ask upto how long can it still take for the third parcel to arrive in SA?, I got hold of the two already arrived, just worried about the third, and how it got separated from the other two, if you please care to explain to the novice I am.



Magdel 12/16/2016 3:52:34 AM

Can you please advice me on where are my third parcel? RG298302034CN, since the other two: RG298302048CN and
RG298302119CN are already in SA and it was posted together from China and left China together on the 9th of November???


Daisy 12/17/2016 2:51:21 AM

Hi Magdel,

The third parcel is still in transit to your country. They may not on the same flight with the other two.

Magdel 12/18/2016 10:53:55 PM

Hi Daisy

Thank you for the info


Daisy 1/11/2017 10:18:01 PM

RG298302034CN is in your country now:
2017-01-11 09:47

2017-01-07 02:41
JHB INT MAIL CENTRE (HUB), Incomming International

Magdel 1/11/2017 11:20:37 PM

Thank you again for your help

Related Questions

Answer This Question

The User Name field is required. The 'User Name' field must be a string with a maximum length of 30.
The Email field is required. The Email field is not correct in format!