Tracking status says 'successfully delivered' but I didn’t receive

Asked by Ingrid Rosillon | 6/26/2023 1:52:10 PM

Nobody answer, is the second time I send my question. My order was SZ2_18668 and tracking number AG694819628CN. I need a solution!

You may get the answer from the following articles:

Why Do I Receive A Package from China That I Didn't Order?

How long does it take to ship via China Post?

How do I track a package from China?

1 Answer(s)

Daisy | 6/26/2023 9:44:26 PM Reply

Hi Ingrid Rosillon,

There is no tracking information for AG694819628CN? If you don't get it, you need to contact the seller to ask for the new tracking number in your country. Then, use the number to check with your local post courier about the address they delivered to. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

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