I just tracked my order and it says successfully delivered but I didn’t receive

Asked by Jackie Kersnovske | 2/15/2023 7:12:58 PM

AS811740446CN
This is tracking number . It says successfully delivered but haven’t received it

You may get the answer from the following articles:

Why Do I Receive A Package from China That I Didn't Order?

How long does it take to ship via China Post?

1 Answer(s)

Daisy | 2/15/2023 7:39:06 PM Reply

Hi Jackie Kersnovske,

According to the tracking information, AS811740446CN was delivered on Feb.14. If you don't get it, you need to contact the seller to ask for the new tracking number in Australia. Then, you need to use the number to check with Australian Post. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

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