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Tracking website states package is delivered but haven't gotten anything in mail

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Hey my package was supposed to arrive 4 days ago. The tracking website has stated it was delivered but I haven't received anything. My tracking number is SNX00000250049, my phone number is 7126930129. Is it stuck somewhere? Did it get lost?

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Dear Sirs
Despite the tracking number, 7TM0030654546G, issued by China Post I have still not received the package. This is despite your website claiming it was delivered yesterday. Also, after checking your website it states "out for delivery" for 3 days which is definitely not the case. Can you please advise how I can locate the package and have it delivered.
Your urgent attention would be appreciated.
Best regards
Dave Thurgar

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