Hi Erika,

It was returned back to the seller and the seller has got it on August 8. You need to contact the seller to give you a solution (refund you or send it again to you) as soon as possible.

Number: LZ172616523CN
Package status: Alert
Country: China -> Austria
2020-08-08 15:09, Foshan City, return to the proper cast
2020-08-08 15:09, Foshan City, "Shunde Daliang Business Department of Foshan City" arrangement delivery, delivery: Lu Xiaohui, tel: 138899000000, touting department phone: 0757-22683339
2020-08-08 14:32, Foshan City, arrived at the Shunde Daliang Business Department of Foshan City
2020-08-08 14:16, Foshan City, leave the "Foshan Shunde Mail Processing Center", the next stop "Foshan Shunde Daliang Business Department"
2020-08-08 00:05, Foshan City, arrived at Foshan Shunde Mail Processing Center
2020-08-07 22:31, Guangzhou City, leaving the Guangzhou Airport North Processing Center, the next stop , Foshan Shunde Mail Processing Center (transit)
2020-08-07 09:59, Guangzhou City, import customs release
2020-08-07 09:34, Guangzhou City, sent to the import customs
2020-08-05 05:15, Guangzhou City, arrived at the Guangzhou Airport North Processing Center (transit)
2020-08-05 01:27, Shenzhen, leave the Shenzhen Mail Processing Center, the next stop, Guangzhou Airport North Processing Center (transfer)
2020-08-02 08:46, Shenzhen, to reach the Shenzhen Swap Bureau (transit)
2020-08-02 05:47, Guangzhou City, leaving the Guangzhou International Center, the next stop , Shenzhen Exchange Bureau (transit)
2020-08-01 09:48, Guangzhou City, to reach Guangzhou North Station (transit)
2020-07-31 05:41, Beijing, leave the "Beijing Post Huangcun Station", the next stop "Guangzhou North Station" (transit)
2020-07-29 14:50, Beijing, arrive at Beijing Terminal (transit)
2020-07-28 18:35, Shenzhen, to the Shenzhen Mail Processing Center (by transfer)
2020-07-27 17:01, Beijing, arrive at the Beijing International Tianyu Processing Center (transfer)
2020-07-25 17:00, Beijing, has been transported by carriers
2020-07-21 07:25, Vienna, Vienna has been exported straight
2020-07-21 07:17, Vienna, Leaving The Foreign Export Swap Bureau (not yet arriving at China Post)
2020-07-21 07:17, Vienna, leave the Vienna Processing Center
2020-07-20 10:11, Austria, Austria arranged delivery
2020-07-17 13:06, Austria, overseas import customs release
2020-07-17 13:06, Vienna, completed the customs clearance of the place of sending
2020-07-17 13:06, Austria, leaving the "Austria" processing center
2020-07-16 10:28, Vienna, overseas import customs retained for inspection
2020-07-16 10:28, Vienna, sent to import customs abroad
2020-07-16 10:28, Vienna, arrive at the sentage processing center
2020-07-16 09:19, Vienna, to the place of arrival
2020-07-01 18:05, Zhengzhou City, has been handed over to the carrier transport
2020-07-01 17:42, Zhengzhou City, leave Zhengzhou Terminal, the next stop Zhengzhou Exchange Station (transit)
2020-07-01 16:31, Zhengzhou City, arrived at Zhengzhou Terminal (transit)
2020-06-30 16:30, Guangzhou City, leave the Guangzhou International Center, the next stop Zhengzhou Terminal (transit)
2020-06-26 03:46, Guangzhou City, Guangzhou International Center has been exported directly
2020-06-26 01:00, Guangzhou City, To reach Guangzhou International Center (transit)
2020-06-25 23:08, Foshan City, leave the "Foshan Shunde Mail Processing Center", the next stop "Guangzhou International Center"
2020-06-25 22:49, Foshan City, arrived at Foshan Shunde Mail Processing Center
2020-06-25 22:46, Foshan City, leave the "Ronggui International E-commerce Business Department", the next stop "Foshan Shunde Mail Processing Center"
2020-06-25 02:44, Foshan City, "Jonggui International E-commerce Business Department" has been received and sent

Hello,
I contacted the seller, but they don´t communicate with me. Can you please recommend me something what I should do in that case?
Thanks

Hi Erika,

If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back.