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Where is my package

Asked by sharon | 6/27/2019 3:22:22 AM

My tracking number is RG978345508CN It has been stopped by customs several times and failed security checks. It is a watch and the seller didn't remove the battery. How can I get my item and if it is still in Beijing can security remove the battery so it will pass security check

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1 Answer(s)

Daisy 6/27/2019 6:31:22 PM

Hi sharon,

The battery is not allowed to be sent by air. They will not open it and remove the battery for you.

You need to keep on tracking it and see if it will be returned back. Better contact the seller to give you a solution if it's returned back.

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