Where is my package?

Asked by Smiley | 2/14/2017 6:29:58 AM

I ordered an item from China, the seller shipped my order and i waited for 1 and a half month but still I did not receive my package. The last tracking update was on January 19, 2017 and it says [Exchange Bureau, Shenzhen] import each other (internal transit). What does it mean? Is my package lost?

Track Your Package

2 Answer(s)

Smiley 2/14/2017 7:21:18 AM

Tracking number is RF495892125CN

Sally 2/14/2017 7:39:48 PM

From tracking result of your package, it left China on Jan. 12 but returned back to China on Jan. 15. It's now in domestic transit in China and may be returned back to the seller.

You'd better don't wait and let the seller know this. He should contact China Post to ask what happened and give you a reasonable explanation. If the seller doesn't reply you, you'd better open dispute to where you buy to ask your money back soon.

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