Hi zannagold,

We are only a third-party global logistics information aggregation platform and could only provide you with the tracking information. If you don't get it, you need to contact the seller to reflect the problem and get a solution as soon as possible. Only the seller could open a case to China Post to investigate where it was delivered and who signed for it. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

Tracking Number: ZA05793362801
Package Status: Successfully Signed for (44 days)
Country: China -> United Kingdom
China Post:
2026-05-18 09:21 Delivered【GREAT YARMOUTH】, delivered【GB Delivered【GREAT YA】
2026-05-13 19:22 Dispatching【GREAT YARMOUTH】, outbound delivery【GB Dispatching【GREAT】
2026-05-08 08:25 Departure from Processing Center【GREAT YARMOUTH】, mail leaves the processing center【GB Departure from Proc】
2026-05-01 20:08 Arriyal at Processing Center【GREAT YARMOUTH】, mail arrival processing center【GB Arriyal at Processin】
2026-04-28 11:13 In Transit【GREAT YARMOUTH】, the mail is being transferred within the country
2026-04-25 15:38 Arrival at【GB】, arrive
2026-04-22 06:34 In Transit【Shenzhen】, the express is in transit within the country, transiting on trunk lines
2026-04-19 20:37 Departure from【Shenzhen】, Departure
2026-04-16 09:28 Received by Carrier 【Shenzhen】, the carrier receives
2026-04-13 18:35 Customs Clearance Completed【Shenzhen】, Export customs clearance completed【Customs Clearance Completed【Shenzhen】】
2026-04-10 10:30 Changsha, mail leaves the processing center [Changsha]
2026-04-07 23:08 Changsha, mail arrival processing center [Changsha]
2026-04-04 23:19 Changsha City 41010068, China Post has received the mail

Many thanks for the help and info Daisy!!