Where is my parcel

Asked by Maureen | 5/7/2025 11:11:39 PM

Tracking shows delivered package but not received at stated delivery address, can you assist in locating this package.

You may get the answer from the following articles:

Wrong parcel address. How to change it?

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Why is my package stuck in transit for so long?

1 Answer(s)

Daisy | 5/8/2025 1:31:44 AM Reply

Hi Maureen,

If it's not delivered to your address, you need to contact the seller to reflect the problem and get a solution as soon as possible. Only the seller could open a case to China Post to check where it was delivered for you. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

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