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Where is my parcel, what happened?

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My parcel was meant to be delivered months ago but I have not received any update from you.

Until recently it says parcel is cancelled and terminated. What does this mean? Will it be returned.

I have met all the custom rules and regulations with my parcel and broke none. So why hasn't it been delivered? Help please.

My tracking code is: EK657440669GB

1 Answer(s)

Hi Ru,

It couldn't be passed the security check and will be back to UK. You'd better let the receiver in China call China Post service number 11183 to further check the reason.

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