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Where is this package?

Asked by Jan | 5/13/2020 4:34:20 PM

#UM830277868US
Mailed from NYC to XiaMen, China on March 9. Arrived in Shanghai and departed for destination on March 22 and no info since. Customer cannot get any info.

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2 Answer(s)

Daisy 5/13/2020 9:10:14 PM

Hi Jan,

You need to let the customer contact China Post directly by calling 11183 to further check it.

Jan 5/14/2020 8:47:40 AM

Daisy, the customer says that it has to get a China Post tracking number to replace the USPS number it was mailed with. I don't have any way to get this number. could it be in customs for over a month?

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