I bought a phone online from china last year and last month it started give me some problems. I sent my phone to china for repairing because it was still under grantee and until now it haven't reached the supplier for fix. Fuzhou, customs in china want me to pay so that they can release my phone for repairing. How can be assisted in this matter?

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My package returned but they will not refund shipping fee. Give me a phone number to complaint them. Huludao China post is too rude. My package returned back without reason in Beijing.

Hello, I need assistance with a package shipped to China via USPS and local delivery with EMS tracking number EH045740903US. It has been in customs since April28. The receiver is trying to pay import taxes but is not able to, I suspect my post office made a mistake entering the phone number so they cannot contact me. The hand written number on the customs forms is correct. How can I proceed? He has the tracking number but has not been contacted because of the phone number problem. Will the item eventually be returned to me? Is there a way for him to contact someone with all the other information and pay the taxes? The item is at the Guanghzhou import office and passed inspection.