Why have I not received my package?

Asked by Dennis Pombier | 9/17/2025 8:11:04 AM

The tracking page says it has been approved for the US, but I have not received anything. Please help.

You may get the answer from the following articles:

Why can't I track my China Post package?

Why Do I Receive A Package from China That I Didn't Order?

Why is my package stuck in transit for so long?

1 Answer(s)

Daisy | 9/18/2025 2:33:01 AM Reply

Hi Dennis Pombier,

If you don't get it, you need to contact the seller to reflect the problem and get a solution as soon as possible. Only the seller could open a case to the courier to investigate where it was delivered and who signed for it. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

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