Why is my packet stuck in customs?

Asked by Laura | 7/23/2021 2:34:04 AM

My package that I've sent to China is a return for a refund. It has been stuck in customs Shanghai for 18 days...tracking no. RN672604651GB what is going on? Please help.

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1 Answer(s)

Daisy | 7/23/2021 6:00:29 PM Reply

Hi Laura,

It should be waiting for the receiver in China to declare to the customs now. You'd better contact the receiver in China to ask if he has received the notice from the customs. If no, let him check through authorized tax collection system (http://int.ems.com.cn/mailtax) to check.

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My package that I've sent to China is a return for a refund. It has been stuck in customs Shanghai for 18 days...tracking no. RN672604651GB what is going on? Please help.

Why is my packet stuck in customs for so long ? (1 reply)

The packet contains goods being returned to retailer in China.
It arrived in Guangzhou on 25/05/21 status EME and is still there 7 weeks later.
Tracking code RN713955575GB
Can you advise please