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Why is my parcel in EME how do i get it out

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I sent my parcel a sports watch back to the seller in China as it was faulty, but the parcel is stuck at the EME customs in China

1 Answer(s)

user
Tracking number RN608874519GB held at EME Customs Guangzhou- Guangdong Province..
Why is this and why is it not sent to the receiver ?

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