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Why is my parcel still in customs?


China customs have my parcel held for well over a month pending investigation. The original seller has taken down the advert so I can’t contact them for help. I’ve tried ringing my local sorting office and had no luck. I ordered a coat, nothing strange about it. Just a unbranded coat yet customs have had it since the 17th of October and I’ve had no information as to when I’m getting it. My tracking number is LO289262819CN

1 Answer(s)

Not sure what the problem is for it. The seller should have got a notice fro the custom about why it's retained there. You can only try to contact the seller to refund you if you couldn't receive it.

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