Parcel CL044412827RU with some goods that I'm returning to the chinese seller is stuck at the chinese customs. They ask for bill and declaration, how do I get in contact with them ? Where should I send declaration for customs? Inside the package there's a original order details - all the stuff and prices of the goods returned.

Hi, My package was returned by the recipient a month ago. AFter a whilw of transit to the recipient, it has been stuck with chinese customs for over 2 weeks and i'm wondering if it got lost or seized.

I purchased a duvet set from an English retailer that I was unaware was to be delivered from China. The goods arrived on 28.4.24 and were unsuitable. I, therefore, returned the items by Royal Mail on 7 May 24 and have been tracking and chasing ever since. The parcel has not yet been returned to the supplier, being stuck in Customs in Souzhou. I now know that I should have been advised by the Post Office that a completed customs form should have been attached to the parcel, which it was not as unaware. I suspect this is why the parcel is still noted as held in customs when I track it. My problem is how do I rectify this with Chinese customs to enable return and refund to the supply. Any advice/help very gratefully received please.