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why is there no information on my package?

Asked by shirelonwilkerson | 3/26/2015 7:24:57 AM

Good Morning.....This is my epacket # LN810096019CN why can I not find information on package? Can you get me shipping information and tell me where it is ???

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30 Answer(s)

administrator 3/28/2015 4:31:53 AM

Hi, you can use our tracking system to follow your package.
Following is the tracking result for your package:

Location Date
HANGZHOU  2015-03-27  17:33:00
HANGZHOU  2015-03-27  19:59:42
HANGZHOU  2015-03-27  21:10:08
HANGZHOU  2015-03-28  01:02:49

administrator 4/7/2015 6:42:24 PM

Hi, have you received your package? I checked and found it has arrived at USA on April 6th. Following is the tracking result:


Location Date
HANGZHOU  2015-03-27  17:33:00
HANGZHOU  2015-03-27  19:59:42
HANGZHOU  2015-03-27  21:10:08
HANGZHOU  2015-03-28  01:02:49
UNITED STATES OF AMERICA  2015-04-06  08:34:00
UNITED STATES OF AMERICA 10456  2015-04-06  16:21:00

Cindy 2/2/2017 10:47:08 PM

Hello, why can't i find my pakkage?

Admin 2/4/2017 6:05:26 AM

Hi Cindy,

It's in Russia now. Russian Post is transiting it to you place.

2017-02-03 16:49
Russian Federation, reached the processing center, from Hangzhou, China

2017-01-23 22:49
Hangzhou City, leave Hangzhou City to Moscow

2017-01-23 16:44
Hangzhou, the postal courier Logistics Co, Jiefang road, Hangzhou, Zhejiang Province, Department of international Range Rover voted pickup

gkobe992 4/7/2018 7:17:05 PM

My package has been at the same place for 2 weeks when will I get my package? Tracking number: LS844903332CN

Daisy 4/7/2018 7:57:01 PM

Hi gkobe992,

Don't worry. It's normal. According to the tracking information, it left China on March 21 and is on the way to New York City now. Before it reach, there will be no update. It usually takes a month for you to get it for this kind of package. Wait patiently.

Tracking information:
2018-03-21 00:58 Hangzhou, leaving Hangzhou for JFK Airport in New York City
2018-03-20 19:48 Hangzhou, China Post Express Logistics Co., Ltd. Hangzhou International Express delivery company Stick received

Kaz 10/15/2018 8:08:01 AM

Hello, I purchased an item a month ago. I'm writing to inquire about how long it will take to ship from the ZheJiangShengHangZhouShi despatch center?


Daisy 10/16/2018 6:15:53 AM

Hi Kaz,

It usually take about 20 days to reach. You are expected to get it in the next week.

Chiara 12/14/2018 2:43:08 AM

Hello, I purchased two items on the
They've been dispatched from Sorting Center (site: ZheJiangShengHangZhouShi TIAN CHENG LU) on the 2018.11.28. And on the 2018-11-29 from the Sorting Center of ZheJiangShengHangZhouShi HANGZHOU.
I don't have any informations since then. Could you tell me how long will it takes?
Tracking numbers: LM316274867CN; LM316274425CN.


Daisy 12/15/2018 3:38:16 AM

Hi Chiara,

They both left China on Nov. 29 and on the way to Italy now. There will be further update when they arrive the destination country.

JACKQULINE 12/22/2018 7:44:33 AM

My package is in ZheJiangShengHangZhouShi HANGZHOU国际 but I've saw that it was in transit to Miami Florida on the 17th of this month ( December) . I checked on the next day (18th) and the info on the 17th disappeared what's up with that? I understand that the package suppose to arrive on 1/15/19 but if it was sent to my country USA then I should have it by now. My tracking number LT094204084CN, my order number Order NO:388962324. Please help with this issue.

Daisy 12/23/2018 5:54:48 AM


The last information shows it left China and on the way to Miami now:
2018-12-17 05:58--Hangzhou, leaving Hangzhou and sending it to Miami

There will be further update when it arrives in Miami. It usually takes about 15-30 days to reach.

Jennifer 1/30/2019 6:28:09 AM

I order a package and it said I should get it by 1/29/2019. I have not received it and my tracking have not changed yet can you help.
Tracking number is LT204633777CN

JENNIFER 1/30/2019 6:31:00 AM

I was supposed to receive my package on yesterday but it did arrived can you please help me locate it.

Nemo b 7/5/2019 1:34:38 AM

Can you tell me where my epacket actually is please? It says it's been in Hangzhou, Zhejiang for 4days:surely it hasn't been there that long right?? Its been weeks since I placed the order. I was told it would be here within a week to 10 days?
Tracking Number: LT844495559CN

Daisy 7/5/2019 7:14:09 PM

Hi Nemo b,

It's still in transit in China now. It takes about 15-30 days for it to be delivered. If the seller promise you to receive it in a week to 10 days. It's impossible.

IOANNHS 7/24/2019 12:26:25 AM


Daisy 7/24/2019 6:38:15 PM


It's in domestic transit in China now:

2019-07-24 18:15
Arrival at Yiwu International Mail (via transfer)

2019-07-24 15:59
Leave the Jinhua Transition Bureau, the next stop , Yiwu International (via transfer)

2019-07-15 14:40
Leave Hangzhou International Mail, next stop ,Hangzhou Center (via transfer)

2019-07-15 06:31
Arrival at Hangzhou International Mail (via transfer)

2019-07-14 22:15
Leave the International Mail Processing Center, the next stop , Hangzhou International Mail (via transfer)

2019-07-12 23:51
Arrive at the Shanghai Central Bureau Mail Processing Center (via transfer)

2019-07-12 19:16
Leave Ningbo Center, next stop , Shanghai Central Bureau Mail Processing Center

2019-07-12 08:21
Arrive at Ningbo Swap Bureau

2019-07-11 19:07
Leave Ningbo International Small Package Collection Center, next stop , Ningbo International

2019-07-11 16:49
Ningbo International Small Package Collection Center has received a copy, agent: Qian Xiuzhen

2019-07-10 10:36
Logistics orders created (quick-selling platform)

2019-07-10 10:30
Logistics order created

Teresa Vicente 8/7/2019 6:22:12 AM

Where is may package RU929225764CN

Daisy 8/7/2019 8:01:53 PM

Hi Teresa Vicente,

It's back in China now. Better contact the seller to give you a solution as soon as possible.

Robert B. 10/9/2019 10:14:47 AM

Hi. Can you track my package? UT365864940CN how many days before it reach my country?

Daisy 10/9/2019 7:07:58 PM

Hi Robert B.,

Here is the tracking information available. It takes about 20-40 days to be delivered.

2019-10-06 23:44
Hangzhou, leaving the Hangzhou International Small Package Collection Center, the next stop , Hangzhou International

2019-10-06 23:22
Hangzhou City, "Hangzhou International Small Package Collection Center" has received, agent: Zhang Yue

2019-10-03 02:56
Logistics order created

Demoiselle17 10/14/2019 4:22:43 AM

Good Morning,
Can you please locate my package. Is it still in China? How much more time approximately will it take to arrive in NYC?

Daisy 10/14/2019 5:04:12 AM

Hi Demoiselle17,

It left China today and it's en route to the US now. It usually takes about 10-20 days to reach.

Kita 10/15/2019 3:41:29 PM

My package has been in the same location for it suppose to be here by 10/16/19 but when last checked its still at the sorting center. Got this as a present for my daught in time for her birthday the weekend now it looks like ahe wont get it in time...
Package number

Daisy 10/15/2019 7:10:05 PM

Hi Kita,

It's still in transit to the US now. It should be delivered in the next week to my experience.

Fernando H 10/16/2019 9:08:12 AM

Hi. Can you track my package? LS087463786CN how many days before it reach my country? ..........Regards

Daisy 10/16/2019 8:54:10 PM

Hi Fernando H,

It left China on October 1 and en route to the US now. It takes about 15-30 days for it to reach:

2019-10-01 10:20
Hangzhou, delivered to air transport

2019-10-01 07:54
Hangzhou, arriving at Hangzhou International Mail Exchange Station

2019-10-01 07:28
Hangzhou, leaving Hangzhou International Mail, next stop ,Hangzhou International Mail Exchange Station

2019-10-01 03:58
Hangzhou City, Hangzhou International Mail has been exported directly sealed

2019-09-30 20:32
Hangzhou City, leaving the Xiaoshan Hanyu Women's Garden in Hangzhou, the next stop , International Communications

2019-09-30 18:54
Hangzhou City, Hangzhou Xiaoshan Hanyu Women's Garden has received

Rome37 11/12/2019 6:54:24 PM

Hello, there hasn't been an update on the website for a week. Just wondering where it is right now
my package tacking number: EA453319066CN

Daisy 11/12/2019 7:40:56 PM

Hi Rome37,

It's still in China now.

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