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why my parcel is blocker

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my parcel tracking number EW164972620FR
tracking say
Shenzhen 51810349, Waiting for the recipient to submit application materials to the customs, [Shenzhen International Customs Declaration Bank], phone: 0755-26755971
what is mean i m the sender it s me to phone at 0755-26755971 or it is recipient need to call you for what ???
i not understand who need to call and for make what ??
please help me
nicolas vincent

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1 Answer(s)

user
Hi nicolas,
 
It needs the receiver in China to phone at 0755-26755971 to ask for details. In normal, it needs the receiver to do the following things:
 
Prepare documents: Prepare your ID, shopping receipt/order screenshot, and tracking number as required.
Submit documents: Submit the documents to Shenzhen International Customs Brokers via email or a designated system.
Pay fees: Pay any applicable taxes promptly.
Waiting for release: After completion, wait for the package to clear customs and proceed to domestic delivery.
 
The recipient should contact Shenzhen International Customs Brokers immediately, who will provide direct instructions.

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