10 days in customs?!

Asked by Cnmains | 5/17/2023 11:45:55 AM

Is it normal for a package to spend 10+ days just sitting in customs? The tracking hasn’t updated since 5/7/2023. I had two other packages that I placed their orders at the same time and they have already arrived, or the tracking has at least updated to show more current information. Seller didn’t seem too worried about helping me.

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1 Answer(s)

Daisy | 5/28/2023 6:36:49 PM Reply

Hi Cnmains,

It's not normal for it. It should be waiting for the receiver in China to declare to the customs now. You'd better contact the receiver in China to ask if he has received the notice from the customs. If no, let him check through authorized tax collection system (http://int.ems.com.cn/mailtax) to check or call China customs service number 12360 to check.

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