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a real update on parcel

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Hello,
I wrote a question for an update but your website still shows no update as of Nov 1st for item
EV940971493CN
Please inform me correctly when exactly I will receive this item. The sender told me it should take 2 weeks otherwise I would not have ordered with her.

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3 Answer(s)

user
Hi Shiv,

It's in France under processtion now. If you couldn't receive it in time, you can contact La Poste to check it for you.

Number: EV940971493CN
Package status: In transit
Country: China -> France
2020-11-07 16:40, AULNAY SOUS BOIS CHRONOPOST, Parcels in transit
2020-11-07 16:39, AULNAY SOUS BOIS CHRONOPOST, Sorted by the departure agency, Comment: Parcel taken care of by Chronopost, in transit
2020-11-07 11:07, Chronopost France, Roissy - Paris - FR, Parcels in transit
2020-11-07 11:07, ROISSY INTER CHRONOPOST, Parcels in transit
2020-11-07 11:00, ROISSY INTER CHRONOPOST, Cleared parcel, N °: EV9409714931660, Comment: Non taxable parcel
2020-11-07 10:59, ROISSY INTER CHRONOPOST, Customs clearance, N °: EV9409714931660, Comment: Non taxable parcel
2020-11-07 10:38, ROISSY INTER CHRONOPOST, Parcel entered the country of destination
2020-11-07 10:34, ROISSY INTER CHRONOPOST, Parcels entered the country of destination
2020-11-07 10:33, ROISSY INTER CHRONOPOST, Parcel entered the country of destination
user
Dear,
My parcel GX030049183FR was on the way to be delivered but got suddenly stuck and sent back to customs,
Could you please let me know how I can get it delivered ?
Best,

Ben

user
Hi Benjamin,

Package is retained due to the incorrect documentation. You need to contact the courier in your country to check how to get it as soon as possible.

Number: GX030049183FR
Package status: In transit
2021-07-23 15:08 CHRONOPOST NETWORKS, SHANGHAI - CN, Package retained, incorrect documentation (invoice and customs document), City: SHANGHAI, Customer code: FDX, Comment: Sender or recipient contact in progress
2021-07-19 09:31 CHRONOPOST NETWORKS, SHANGHAI - CN, Parcel blocked, awaiting feedback from the recipient, City: SHANGHAI, Client code: FDX
2021-07-19 06:58 CHRONOPOST NETWORKS, SHANGHAI - CN, Parcels in transit, City: SHANGHAI, Client code: FDX
2021-07-19 01:34 CHRONOPOST NETWORKS, SHANGHAI - CN, Sorted in the distribution agency, City: SHANGHAI, Client code: FDX, Comment: Parcel ready for delivery
2021-07-18 21:32 CHRONOPOST NETWORKS, JP-PAYS, Parcels in transit, City: NARITA-SHI, Client code: FDX

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