Hello,
In octobre 2015 I was on holiday in China and send a package to Spain is the country where I live. In January 2016 the package arrived in Spain but was retained in customs. We were asked what documentation contained the package and bring them to Spain all the necessary customs papers. After a month of waiting, we call on the phone and informed us that we would have to receive an email. We waited two months and after not receiving any mail, we call back to Spain and customs have told us they have returned the package to China. Clearly there has been a mistake and our package is far from us after paying a lot of money to send him to Spain.
Now it is in ChinaPost Chengdu, I think the office is Chengdu City Post Office
(成都市邮政局)
Jinjiang District, Chengdu City Summer socks, North 25th Street
成都市锦江区暑袜北一街25号

We have photos at the moment of the send in ChinaPost office.

Can You help us? What is the best way for recover the package?

We hope your answer.
Thank you.

Kind Regards!

My mother sent me a package from Spain. It has been already almost one month and still no information from where in China the package is. Since it left Spain, the tracking has not been updated. How can I know if it will arrive at some point?
CP456921575ES
Thank you.

How much will it cost me to ship a front bumper to Spain? It’s about 20kgs, and about 1,5m of length, 30cm of height, and 30cm of width. And please help me also to understand how long the shipping will take.