Asked by Tatiana | 8/13/2018 7:43:13 AM

I want to complaint and ask ,during delivery from russia they damaed my order and ask to pay for customs also!!!where i can write for complaints and if im right shuld they compensate damaged stuffs 400rmb per peace?

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3 Answer(s)

Daisy 8/13/2018 10:28:09 PM

Hi Tatiana,

Is this what you bought from a online seller in China? If so, you need to contact the seller to ask for compensation.

Tatiana 8/14/2018 1:10:04 AM

no i order it , but this is EMS mistake

Daisy 8/14/2018 9:54:10 PM

You'd better contact China EMS service number +86 10 11183 to ask how to get compensation from them.

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